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Travel Insurance by nib

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Coronavirus has changed travel, so nib have changed their travel insurance

nib travel insurance – for today’s travellers. 

nib understands the importance of helping people access insurance products and services suitable for a variety of travel adventures; from planning and experiencing, to returning home safely. 
nib provides a range of plans, meaning you can choose the level of cover you need to suit the trip you’re taking, with domestic, international, and annual multi-trip plans.

Online medical screenings

nib can provide automatic cover for over 40 existing medical conditions, provided all the criteria for that condition are met.

And if you have an existing medical condition that isn’t automatically covered, you can apply to add the condition as a ‘specified medical condition’ (not available on Cancellation and Additional Expenses Plan or the Essentials Plan).

nib can provide cover for many scenarios when you travel, including*: 

  • Having your trip or flights cancelled 
  • Accidentally lost, damaged or stolen luggage
  • Suffering a medical or dental emergency overseas 
  • Getting sick or injured overseas
  • And more.

*This is a summary only. Coverage is subject to the terms, conditions, limitations and exclusions for each policy, as contained in the Product Disclosure Statement.

24/7 Emergency medical support 

nib Emergency Assistance provides emergency assistance for covered travellers worldwide. Their experienced specialists can be contacted by telephone 24 hours a day, 7 days a week to help you in the event of an emergency and to liaise on your behalf with their medical team.

nib International Assistance

Phone:1300 555 019 (within Australia) 
Phone:+61 3 8523 2800 (outside of Australia) 

Simple online claims

If you ever need to make a claim, you can do it online anywhere, anytime. 

nib Travel Claims

Phone:1300 353 176 (within Australia) 
Phone: +61 2 7202 0508 (outside of Australia) 

Travel Alert

Coronavirus (COVID-19) continues to impact many travellers around the world. Before you buy, check the latest government advice and nib travel insurance alerts for your destination(s) as these may impact cover, or your ability to travel. 

Is any coronavirus cover available on travel insurance plans and what are the benefits? 

Cover for some coronavirus related events is available on selected nib travel insurance plans (excl. Cancellation and Additional Expenses Plan), but the types of benefits and benefit limits vary. 

As much as nib would love to cover every coronavirus-related scenario that a traveller can think of, that’s not what travel insurance is designed to do, so read the Product Disclosure Statement (PDS) for Australian residents carefully for the full terms, conditions, limits and exclusions so that you know what is, and isn’t, covered. 

Overseas Medical Benefit: If you contract coronavirus while on your trip, all of nib’s International travel insurance plans can offer cover for overseas medical expenses. 

Medical evacuation and repatriation: All nib travel insurance plans include cover for medical evacuation and repatriation if they agree it’s medically necessary, up to the relevant benefit limit. There is no cover for medical, hospital or ambulance expenses in Australia. 

Coronavirus Travel Costs: nib’s Coronavirus Travel Costs benefit is available on the Comprehensive Travel Plan, Australian Travel Plan and Annual Multi Trip Plan and can provide cover for several coronavirus related events. It includes cover for quarantine expenses and trip cancellation if you are diagnosed with coronavirus. 

Disclaimer: This is a brief summary of cover and does not include the full terms, conditions, limitations and exclusions. Please read the Product Disclosure Statement.

Frequently asked questions

What do I do if I get Coronavirus (COVID-19) before my trip?

  • Isolate! And seek appropriate medical attention. 
  • Don’t delay the cancellation of your plans. If you know you need to cancel, contact your providers as soon as possible to maximise the opportunity of refunds from your providers. 
  • Depending on the plan you have chosen, you may be able to make a claim for non-refundable travel costs under the Coronavirus Travel Costs section of the plan up to the benefit limit. 

What do I do if I get Coronavirus (COVID-19) on my trip?

  • Contact nib Emergency Assistance. Utilising a global network of medical providers, the team can connect you with local medical facilities. They can also assist by getting in contact with friends and family where needed. 
  • Always keep receipts for any payments you make and wherever possible, request written reports from providers or local authorities. 
  • Follow travel and health advice – different countries have different rules. What’s ok in Australia may not be ok in the countries you visit. 
  • Our International plans include emergency overseas medical cover if you contract coronavirus while travelling. 

If I need medical treatment overseas, will you only pay up to the Coronavirus Travel Costs benefit limit?

Rest assured that if you incur medical expenses overseas for an event covered under the policy, including if you contract Coronavirus (COVID-19) and it’s not related to an ‘existing medical condition’ (as defined in the PDS), then coverage is offered up to the Medical benefit limit. Just make sure you contact nib’s Emergency Assistance team so they can help. 

The Coronavirus Travel Costs benefit (for other non-medical Coronavirus related events, where included on the plan you have selected) has an applicable limit of $10,000 per adult for the Comprehensive Travel plan and $7,500 per adult for the Annual Multi Trip plan; this is separate to the benefit limit available for medical expenses incurred overseas.

Need to make a claim?

Sorry to hear your trip didn’t go as planned. At least making a claim is a simple process. Get started here. 

Next steps

Get a quote nowMake a claim

Need help?

If you have questions about making a claim, call 1300 353 176 (within Australia) or +61 2 7202 0508 (outside of Australia) and one of nib’s friendly consultants will assist you. 

Over Fifty Insurance Pty Ltd, ABN 58 007 165 200 is a distributor of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and receives a commission for nib products purchased through Over Fifty Insurance. Over Fifty Insurance acts as an agent for nib and not as your agent. Over Fifty Insurance cannot give advice about nib products, and any factual information provided is not intended to imply a recommendation or opinion about nib products. Before you buy, please read the Product Disclosure Statement, Financial Services Guide and Target Market Determination (TMD) available from us. If you have a complaint about a nib product, see the Product Disclosure Statement for the complaints process. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.