Talk to a real person
Our friendly customer care team are here to answer all your questions and provide information in a way that’s clear and easy to understand.
No chatbots, no confusion, just good old-fashioned service.
Our customer care team aren’t subject to average call handling times, which means they can take the time to listen and provide information so you can find the right solution for you.
Making a complaint
If you are dissatisfied with our service in any way contact us and together with Allianz, we will attempt to resolve the matter in accordance with our Internal Dispute Resolution procedures.
How to make a complaint
We want to resolve any complaints you have as quickly as possible. If you are dissatisfied with our service in any way, contact us on 13 31 30 and we will do our best to resolve it for you. Find out more information about our complaints process.
If you are not satisfied with the decision or a decision is not reached within 30 days, you may lodge a complaint with an external dispute resolution scheme which is independent and free to you (subject to its relevant terms and rules) as follows: