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Contact us

Talk to a real person

Our friendly customer care team are here to answer all your questions and provide information in a way that’s clear and easy to understand.

No chatbots, no confusion, just good old-fashioned service.

Our customer care team aren’t subject to average call handling times, which means they can take the time to listen and provide information so you can find the right solution for you.

Call us 13 31 30

Making a complaint

If you are dissatisfied with our service in any way contact us and together with Allianz, we will attempt to resolve the matter in accordance with our Internal Dispute Resolution procedures.

How to make a complaint

We want to resolve any complaints you have as quickly as possible. If you are dissatisfied with our service in any way, contact us on 13 31 30 and we will do our best to resolve it for you. Find out more information about our complaints process.

If you are not satisfied with the decision or a decision is not reached within 30 days, you may lodge a complaint with an external dispute resolution scheme which is independent and free to you (subject to its relevant terms and rules) as follows:

The Australian Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001.

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    Over Fifty Insurance Pty Ltd ABN 58 007 165 200 AR 295939 arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Policy terms, conditions, limits and exclusions apply. Before making a decision, please consider the relevant Product Disclosure Statement available from over50insurance.com.au. The relevant Target Market Determination is available by calling 13 31 30. If you purchase this insurance, we will receive a commission that is a percentage of the premium, a profit share and marketing costs.  Ask us for more details before we provide you with services.