If you are dissatisfied with our service in any way contact us and we and Allianz will attempt to resolve the matter in accordance with our Internal Dispute Resolution procedures.

How to make a complaint

We want to resolve any complaints you have as quickly as possible. If you are dissatisfied with our service in any way, contact us on 13 3130 and we will do our best to resolve it for you. Find out more information about our complaints process.

If you are not satisfied with the decision or a decision is not reached within 30 days, you may lodge a complaint with an external dispute resolution scheme which is independent and free to you (subject to its relevant terms and rules) as follows:

The Australian Financial Complaints Authority
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001.

Please fill out the form below and we’ll be in touch with you shortly.

    Over Fifty Insurance Pty Ltd ABN 58 007 165 200 AR 295939 arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Policy terms, conditions, limits and exclusions apply. Before making a decision, please consider the relevant Product Disclosure Statement available from over50insurance.com.au. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with services.